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Study: Trust In Dealer Service Departments Remains Surprisingly Strong

The Truth About Cars

Depending on your experience, you may have mixed feelings about your dealers service department, but a recent study from J.D. Power showed that owner satisfaction with dealer service departments remains strong in 2025. Buick and Mazda rounded out the five best with a tied score of 876.

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Volkswagen of America to invest $20M in 50-state EV dealer readiness program

Green Car Congress

As a direct result of the program—which will continue through June 2022—Volkswagen dealers have added 23,490 kW of charging capacity, trained more than 1,260 EV service technicians, and implemented dedicated EV Specialists to create e-mobility centric consumer experiences across the country. To date, the ID.4

Dealers 366
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Ford To Pay Back Dealers for Some of Their Hefty EV-Related Expenses

The Truth About Cars

As part of its electrification push, Ford created an EV certification program for its dealers in 2022, which required significant investments and building modifications. The automaker later canceled the program, and now, its reimbursing dealers for some of their costs related to EV charger installations and other expenses.

Dealers 107
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Survey: Dealers think Biden is moving too fast on EVs

Green Car Reports

Dealers think the Biden administration's EV policies are forcing the auto industry to move ahead of market demand, according to a new Automotive News survey. The publication's 2024 Dealer Outlook Survey compiled responses from 208 U.S. car dealers and dealership managers.

Dealers 217
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NADA aims to turn car dealers into EV experts in 90 minutes

Green Car Reports

The National Automobile Dealers Association (NADA) has launched a certification program it claims can turn car salespeople into EV experts in just 90 minutes.

Dealers 170
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Amazon May Soon Wade Into the Online Used Car Sales Business

The Truth About Cars

People in some regions can already buy a new Hyundai on Amazon, but the online platform is considering an expansion into the used car market. Jin said, Were adding more dealers, and were excited to add not just new inventory for those dealers but also used inventory. They can then finish the purchase at the dealer or online.

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A New York Volkswagen Dealer Is Facing Litigation Over Abysmal Sales Numbers

The Truth About Cars

Automakers sometimes argue with their franchise dealers over markups, EVs, and other issues, but one Volkswagen store is facing a lawsuit from the mothership over slow sales. It sent another default notice, but the dealer reportedly ignored its suggestions for improvement and offers of assistance.