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Depending on your experience, you may have mixed feelings about your dealers service department, but a recent study from J.D. Power showed that owner satisfaction with dealer service departments remains strong in 2025. Buick and Mazda rounded out the five best with a tied score of 876.
As part of its electrification push, Ford created an EV certification program for its dealers in 2022, which required significant investments and building modifications. The automaker later canceled the program, and now, its reimbursing dealers for some of their costs related to EV charger installations and other expenses.
Automakers sometimes argue with their franchise dealers over markups, EVs, and other issues, but one Volkswagen store is facing a lawsuit from the mothership over slow sales. It sent another default notice, but the dealer reportedly ignored its suggestions for improvement and offers of assistance.
My blog unearthed a lot of the inner workings on that vehicle. Do read my blog , where i talk about the same in greater detail. I had no issues, but with OLA's dealer-less model, i guess we need to get used to his kind of a thing. There are good knowledgeable EV dealers out there. Let's hope we can understand the OLA too!
is scheduled to end in July, BMW Blog reported last week, citing a dealer bulletin. The BMW i3, an electric car small on size but big on innovation, is dead—in the United States, at least. Production of the i3 for the U.S. That has now been confirmed by BMW North America. "We We can confirm that U.S.
It seems a tripartite of price issues, demand problems, and a hamstrung product catalog have spurred a number of Mitsubishi dealers to bend the ear of its North American CEO. If something doesnt shift fast, said the dealer in an interview with AN , We will have to make some major decisions. percent in the 2023 calendar year.
Toyota, Lexus, and Subaru were the most-trusted vehicle brands by dealers in 2024, according to research from Kerrigan Advisors. Ford was once the least-trusted automaker, but it lost that honor to Stellantis last year, as its Chrysler-Dodge-Jeep Ram (CDJR) dealers said theyd lost trust in the group.
In what could be a tacit admission the transition to electric vehicles is going approximately as smoothly as a Michigan secondary road, it is being reported that suits at the Blue Oval are rolling back some of the requirements demanded of dealers in order to shill EVs to customers. Of course, our readers in the B&B know the difference.
Jin said, Were adding more dealers, and were excited to add not just new inventory for those dealers but also used inventory. The Amazon program lets shoppers view vehicles and progress through the buying process digitally, but the cars come from local dealers inventories.
Ford wants to sell more EVs, but its Model e dealer program hasn’t been the success it hoped for. The automaker is now taking a step back from the requirements it created for the program, enabling all Ford dealers to sell electric models. The program will wind down at the end of June, with changes coming on July 1.
While many people seem excited about the brands revival under VW, California car dealers arent so stoked. The states new-car dealer association demanded that Scout Motors and Volkswagen stop taking deposits for the vehicles, saying direct sales are prohibited in California. They also noted that the process violates California law.
If true, the broader ramifications of this would be that CDK Global had intentionally forced retailers to pay higher prices while keeping useful information from them likely resulting in those costs trickling down to consumers while ensuring it maintained the lions share of the dealer services market. CDK's technology is outdated.
Last week didnt just bring snow to New Orleans, it also brought a raft of Stellantis dealers to town for a key meeting and most of them left feeling revved up about the year ahead. One went so far as to describe the event as shockingly good, a superlative rarely leveled at suits by dealer principals.
Ford introduced its tiered dealer program nearly twelve months ago, splitting stores interested in selling electric into “Model e Certified Elite” and “Model e Certified.” In exchange, dealers are given access to demo vehicles and a factory guarantee for limited EV allocations.&
Cadillac and Buick dealers accepted buyouts in large numbers to avoid making investments to sell EVS, and now the automaker’s dealers are pushing it to develop more hybrids instead of releasing new electric models. The company understands its dealers’ concerns but has not detailed plans to offer such products.
Image: Nissan Nissan dealers in the United States are living through a traumatic experience. Profitability has plummeted to its worst in 15 years, leaving almost 40% of Nissan's 1,071 dealers hemorrhaging money. Dealers are suggesting Nissan needs to trim the fat, possibly reducing the number of stores by up to 40%. down from 7.7%
Cutting new-car prices is a great way to boost sales, but it’s not always kind to the dealers stuck with the inventory. Many Nissan dealers have already been selling below invoice, saying that demand has been so weak that they have been forced to incentivize any buyer willing to walk onto the lot.
While there are absolutely exceptions, the days of the super-sleazy used car dealer seem to be behind us here in the States. Anyone ripped off by one of them probably wishes we had laws like those in England, where a shady dealer recently got jail time for his actions.
Over the weekend, your author happened upon a rural Ford dealership seemingly frozen in time, still using signage from past decades and proudly eschewing whatever cold corporate design is currently being foisted upon dealer principals by The Suits in Dearborn. It was neat to see a store embrace its heritage. Texas, ya’ll.
Mitsubishi likewise wants to broaden the reach of its dealer network and is presently considering alternative retail concepts in addition to more traditional expansion plans. The dealer network size "limits our ability to go to the next level in share and sales volume," Chaffin said. sales market. executives.
Automakers are locked in a heated battle for EV supremacy in the United States, but one dealer group is alleging that Hyundai’s numbers might not be entirely accurate. That move would make sales figures look better without dealers moving any additional EV inventory.
Dealer allocations for the ID.Buzz will reportedly hinge on how many ID.4 While there will be more going into VW’s through process than that, the volume of EVs dealers have sold will apparently be playing a very large role in terms of how many electrified vans will be made available for showrooms this fall. went on sale in 2021.
Last week, Ford CEO Jim Farley asked a group of dealers for some open and honest feedback while promising to spend the next few weeks visiting showrooms. However, the latest from the North American Dealers Association (NADA) meeting makes it sound like the relationship may still be dicey. This isn’t exclusively a Ford problem, however.
& We're rolling out Ford University to Ford dealers across the United States starting May 1, with plans to expand further. .& & We're rolling out Ford University to Ford dealers across the United States starting May 1, with plans to expand further.
John Forehand, one of the lawyers representing the dealers in the lawsuit, told Automotive News that Volkswagen owns more than 30 percent of Scout Motors. Dealers are arguing that Scout taking deposits are effectively the same as sales, equating them to down payments. The public may not, however.
dealer network is none too pleased with the manufacturer and looks to be blaming CEO Carlos Tavares. The National Dealer Council has sent an open letter to the executive and it doesn’t pull any punches. Dealers want more investments to go toward clearing out older inventories and developing new models that would help boost sales.
It’s offering dealers up to $1,500 for every 2024 model-year truck dealers order from one of its regional EV distribution centers until November 15, which it said would allow dealers to cut floor planning costs.
While best known for its commercial trucking services, Penske has been ramping up dealer acquisitions, buying out trucking rivals and trying to expand its already sizable footprint in both Europe and Australia. While those types of dealerships still exist, they’re losing ground to larger dealer networks. in Massachusetts.
Dealer markups may have abated to a degree, with discounts starting to manifest, but we dont really seem to be encountering the kinds of reasonable pricing North America enjoyed prior to 2020. Like many domestic manufacturers, dealer lots appear to be particularly bloated and new product offerings havent resonated with customers.
In early May, it filed a lawsuit against the dealer , claiming racketeering, fraud, and stealing hundreds of thousands of dollars in incentives. Kia said that O’Brien’s schemes hurt other dealers because they took inventory away from them when supply was far short of demand.
The Blue Oval recently asked its suppliers to help it cut costs and announced early on that its dealers would need to make significant investments to continue selling its electric models. Now, the company is telling dealers to pause further investments while it reviews the requirements of its EV certification program.
dealer network , giving it stores in several new areas and growing its footprint to 18 dealerships in seven states. With 18 stores in seven states and its corporate dealers in California, VinFast now has a surprisingly robust U.S. The company recently announced an expansion to its U.S.
That’s the news coming out of the automaker’s recent dealer meeting in Las Vegas, according to attendees who shared details with Automotive News. Ford might be expanding the Mustang brand to include a four-door coupe and a safari-style off-road model. Of course, new gas vehicles don’t mean that Ford has given up on electrification.
There's a dealer -- 62-year-old Steven Hickman -- in the West Midlands, United Kingdom, who was convicted of selling an "unroadworthy" Subaru Forester (the model year is unclear) to a customer last March. The United States doesn't have a monopoly on shady car dealerships. He sold the car through his store, Shelby's of Netherton.
GM technology spokesperson Sanaz Marbley told InsideEVs , “Bolt owners will have access but will require an update at the dealer. A dealership visit is required to receive the update, but, as InsideEVs pointed out, the adapters may take longer to come than the dealer service visit appointment.
Toyota, whose Tacoma has led its segment for a while now, is hearing from its dealers that it’s time to act with a competing smaller pickup. Automotive News reported that Toyota dealers are pressuring the automaker to retake the compact truck crown it established in the U.S. back in the 1970s.
Dealers are often the first group to sound concerns when something changes in the auto industry, whether they’re justified in their complaints or not. The group placed an ad in the April 15 issue of Automotive News and has collected support from all 50 state and 21 metro-area dealer associations.
However, this isnt helping customers with damaged engines in the interim and reports are now circulating that dealers are hoarding motors. Dealers should place engine orders CSO (Customer Special Order) and upgrade to [Special Parts Acquisition Code] with a [Vehicle Identification Number], explained the dealer memo shared by The Drive.
According to the 2024 Dealer Outlook Survey, 83 percent of respondents said the government was pushing the transition toward EVs too quickly and mucking up the auto market. As for dealers, there’s some amount of disagreement as to what’s holding EVs back. EVs are definitely not a want of our guests today.
Automakers never talk about future products with the media, but dealers often get previews of upcoming models and lineup changes. A dealer told Automotive News that Nissan plans to swap the current model’s standard V8 for a twin-turbocharged V6 engine making 424 horsepower paired with a nine-speed automatic transmission. .&
In dealers' cases, an event such as Helene might cause insurance companies to seek further storm-proofing of a dealership property to protect vehicle inventory. "We're For dealers, the hurricane can be viewed as a massive windfall or major disaster.
Right-to-repair advocates believe that if you own a car, you should be able to have it fixed anywhere, not just at the dealers service department. Without right-to-repair laws, vehicle owners are often forced to rely on expensive dealer services due to the complex electronics in many new models.
Buyers will also see a $1,995 destination charge when the car arrives on dealers’ lots in the summer of 2025. Rear-axle steering is also standard, and Porsche retuned the anti-roll bars for better handling. The 2025 Porsche 911 Carrera T starts at $134,000 for the coupe and $147,300 for the Cabriolet. Images: Porsche] Become a TTAC insider.
Proposed EPA Rules Amidst the current contretemps over Connecticut’s stalled efforts to adopt phase 2 of the California emissions standards, known as ACC II/ACT, which stand for Advanced Clean Cars II and Advanced Clean Truck, Read more
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